If you're using a BBPOS Chipper 2X BT reader and it's not functioning as expected, there could be a few different reasons why. Here are some tips for troubleshooting common issues:
1. Ensure that the device is fully charged. If the battery is low, it may not be able to connect or function properly.
2. Check that Bluetooth is enabled on both the reader and the device you're using it with. If Bluetooth is turned off, the two devices won't be able to communicate.
3. Make sure that the reader is within range of your device. If it's too far away, it may not be able to connect.
4. Try resetting the reader. To do this, press and hold the power button for 10 seconds until the device turns off, then turn it back on.
5. If you're still having issues, try resetting the Bluetooth connection between the reader and your device. To do this, go to your device's Bluetooth settings, find the Chipper 2X BT reader, and select "forget this device." Then, try pairing the two devices again.
6. If none of the above steps work, there may be a hardware issue with the reader. Contact BBPOS support for further assistance.
By following these troubleshooting tips, you should be able to get your BBPOS Chipper 2X BT reader working again. If you're still having issues after trying these steps, don't hesitate to reach out to the manufacturer for additional support.